This policy covers all data handled by Towercourt Training Solutions Ltd

This policy covers any information which relates directly or can be linked directly to you in accordance with the Data Protection Act 1998 and The General Data Protection Regulation (GDPR) 2016. This includes your name, phone number, email address, photographs, genetic and economic data.

Towercourt Training is strongly committed to your right to privacy. Your data will be

• Fairly and lawfully processed
• Processed for limited purposes
• Adequate, relevant and not excessive
• Accurate
• Not kept for longer than is necessary
• Processed in line with your rights
• Secure

Maintaining the security of your data is a priority and we are committed to respecting your privacy rights.  We pledge to handle your data fairly and legally at all times. Towercourt Training is dedicated to being transparent about what data we collect about you and how we use it.

Data protection security

All electronic copies of personal data are stored securely using passwords and suitable data encryption, on a secure drive.

Where Personal data is printed out it is not left where unauthorised people could see it i.e. on a printer

All hardcopies of personal data are stored securely in a locked cabinet.

As a general precaution all our computer equipment is covered by up to date anti-virus software.

We ensure that all computers and equipment are always locked when left unattended.

We consider any potential data loss when sending/receiving emails containing personal data, for example are we using secure networks?

All our staff at Towercourt Training have received training in data security.

We have a dedicated member of staff – Kate Burkey as the Data Protection Officer for Towercourt Training.

Cookie Policy

Cookies are small text files that are placed on your machine to help this website provide a better user experience.

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers

External Websites

This website contains links to other sites. Please be aware that we are not responsible for the cookie policies of such other sites. We encourage our users to be aware when they leave our site and to read the cookie policies of each and every website that they visit. This cookie policy applies solely to this website.

Accessing & Updating Your Information

You have the right to access, update and delete your personal information.

You retain all rights to your personal information and data and can access it at anytime. Towercourt Training will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

It is important to note that as stated in our privacy policy, there may be times, due to legal and regulatory requirements, that we are unable to delete your personal information, particularly in relation to orders placed with us.

If you would like to access your personal data or know what data Towercourt Training holds about you, please contact us using the details below:

Phone: 07584 559 281

Email: admin@towercourttraining.co.uk

Write to us at:

Towercourt Training
8a Beechwood Centre
Church Street, Woodlesford, Leeds
West Yorkshire
LS26 8RE

We aim to acknowledge data access requests within five working days of receipt. We aim to fully respond to access requests within 30 days.

Appeals Procedure

The following sets out the appeals procedure for Towercourt Training Solutions Ltd.  This procedure covers the process for raising appeals against an academic decision that has been made.  Should a learner feel that proper process has not been followed or that the academic decision was not made in accordance with the regulations of the programme of learning then they may appeal to Towercourt Training Programme Co-ordinator via one of the following methods:

Call: 01943 430 776

E-mail: admin@towercourttraining.co.uk

Write to: Towercourt Training Solutions Ltd Registered Office, 8a Beechwood Centre, Church St, Woodlesford, Leeds, LS26 8RE.

Examples of areas where an appeal may be raised are as follows:

• If the learner believes that Towercourt Training Solutions Ltd has not applied our procedures consistently or that procedures were not followed properly, consistently and fairly;
• If the learner is not satisfied with the conduct of the assessment and believed it disadvantaged them; and
• If the learner feels that the premises/environment for assessment has disadvantaged them.

(Should a learner wish to appeal against a decision made after a complaint has been investigated then please refer to our Complaints Procedure).

When you contact us, please give us your full name, contact details, and include a daytime telephone number along with:

• A full description of your appeal (including the subject matter and dates and times if known);
• Any names of the people you have dealt with so far;
• Copies of any papers or letters to do with the appeal; and
• Any other factors for consideration such as any extenuating circumstances that the learner either did not address at the time or believes that were raised but were not taken into consideration when the decision was made.

Appeals will be investigated and a review panel may be formed in order to reach a decision.  We aim to investigate and respond to appeals within 28 days.

This will be the final route of escalation within our company.  Therefore, if you remain unhappy after following our own internal appeals procedure then please contact the Awarding Organisation directly.

Our Awarding Organisations are:

Highfield Awarding Body for Compliance (HABC) and their appeals policy can be located on their website: highfieldabc.com.  Alternatively please speak to the HABC team on 0845 2260 350.

Chartered Management Institute (CMI) and their complaint policy can be located on their website: managers.org.uk

Should you address your appeal to HABC or CMI and remain unhappy with the outcome you may then raise your appeal to the relevant qualification regulator.  Either a representative of Towercourt Training Solutions Ltd, HABC OR CMI will be able to offer you guidance on the appropriate qualification regulator in each instance and provide contact details.

The following relates to appeals regarding publicly funded qualifications in Scotland only.  Should you have undertaken a publicly funded qualification in Scotland, wish to make an appeal and you have exhausted the procedures of Towercourt Training Solutions Ltd, HABC as the Awarding Organisation, and the relevant qualification regulator then you do have one final route of appeal.  Please contact the Scottish Public Services Ombudsman (SPSO) directly, details can be located on their website: spso.org.uk

If you have any queries about the contents of this policy, please contact the Programme Co-ordinator directly on 01943 430 776 or email admin@towercourttraining.co.uk.

Complaints Procedure

A complaint is an expression of dissatisfaction concerning Towercourt Training Solutions Ltd product or service.  Towercourt Training Solutions Ltd take all complaints extremely seriously and all staff are trained and committed to rectify any problem as soon as it is brought to their attention.

It is recognised that a customer who has a complaint dealt with to their complete satisfaction is likely to become a repeat customer. Therefore we ask that if you are dissatisfied with the service you have received that you bring this to our attention as soon as possible by speaking to your course Tutor in the first instance.

Should this fail to provide you with a satisfactory resolution, or you feel it is inappropriate to address your complaint to the Tutor or Assessor then please contact the Programme Co-ordinator via one of the following options:

Call: 01943 430 776

E-mail: admin@towercourttraining.co.uk

Write to: Towercourt Training Solutions Ltd Registered Office, 8a Beechwood Centre, Church St, Woodlesford, Leeds. LS26 8RE.

When you contact us, please give us your full name, contact details, and include a daytime telephone number along with:

• A full description of your complaint (including the subject matter and dates and times if known);
• Any names of the people you have dealt with so far; and
• Copies of any papers or letters to do with the complaint.

Towercourt training Solutions Ltd ask that you raise your complaint as soon as possible after the event so that we have the opportunity to investigate fully.  The Programme Co-ordinator will investigate your complaint and respond to you within 28 days.

Appealing after an initial complaint has been raised

In the unlikely event that you remain unhappy after your complaint has been investigated and a decision reached then you may escalate your complaint to our Managing Director.  Please include any further items for consideration and state clearly why you remain unhappy with the decision taken so far.  The Internal Quality Assurance Officer will investigate in full and respond to you within 28 days.

The Managing Director can be contacted on:

Call: 07584 559 281

E-mail: towercourt007@icloud.com

Write to: FAO Managing Director, Towercourt Training Solutions Ltd Registered Office, 8a Beechwood Centre, Church St, Woodlesford, Leeds. LS26 8RE.

This will be the final route of escalation within our company.  Therefore, if you remain unhappy after following our own internal complaints procedure and your complaint refers to services you have received relating to your course and achieving your qualification then please contact the Awarding Organisation directly.

Our Awarding Organisations are:

Highfield Awarding Body for Compliance (HABC) and their complaint policy can be located on their website: highfieldabc.com.

Alternatively please speak to the HABC team on 0845 2260 350.

Chartered Management Institute (CMI) and their complaint policy can be located on their website: managers.org.uk

Should you address your complaint to HABC or CMI and remain unhappy with the outcome you may then raise your complaint to the relevant qualification regulator.  Either a representative of Towercourt Training Solutions Ltd, HABC or CMI will be able to offer you guidance on the appropriate qualification regulator in each instance and provide contact details.

The following relates to complaints regarding publicly funded qualifications in Scotland only.  Should you have undertaken a publicly funded qualification in Scotland, wish to make a complaint and you have exhausted the procedures of Towercourt Training Solutions Ltd, HABC as the Awarding Organisation, and the relevant qualification regulator then you do have one final route of complaint.  Please contact the Scottish Public Services Ombudsman (SPSO) directly, details can be located on their website: spso.org.uk

If you have any queries about the contents of this policy, please contact the Programme Co-ordinator directly on 01943 430 776 or email admin@towercourttraining.co.uk

Towercourt Training Solutions Ltd Terms & Conditions

1.0 Definitions and Interpretation
1.1 In these Conditions, the following terms shall have the meaning set out next to them.
1.2 Where the context permits the singular includes the plural.
1.3 These Conditions are the terms applying as between the Course Provider and the Delegate and/or Company. Throughout these Terms and Conditions, the terms ‘Course Provider’, ‘we’, ‘us’ and ‘our’ refer to Towercourt Training Solutions Ltd.
1.4 Throughout these Terms and Conditions, the term ‘Course Provider’ also relates to subcontractors who may be delivering the course on behalf of Towercourt Training Solutions Ltd
1.5 Throughout these Terms and Conditions, the term delegate and Company are interchangeable and apply to both.

2.0 The Course Provider Obligations
2.1 All Training and /or Assessment Programmes will be provided by the Course Provider with reasonable care and skill.
2.2 All Chartered Management Institute (CMI) qualifications, offered by the Course Provider, meet the requirements of the Approved Centre Chartered Management Institute Standards.
2.3 All Non CMI Course/Programmes, where applicable, approved by and meet the requirements of any relevant body in relation to that Course/Programme.
2.4 The Course Provider will notify the Delegate of any variation in Course details as soon as reasonably practicable.

3.0 The Delegate Obligations
3.1 Delegates shall comply with all reasonable instructions of the Course Provider during the Training and/or Assessment Programme.
3.2 Delegates shall pay the Fee in accordance with clause 4 below.
3.3 Delegates shall produce such documents proving their identity or other documents as the Course Provider shall instruct them to bring with them during the Course/Programme. In the event that a Delegate fails to bring the required identification documents the Delegate may be excluded from the Course/Programme without refund or other liability on the Course Provider.

4.0 Charges and Payment
4.1 The Fee shall be the amount notified to the Delegate as being the charge for the relevant Course/Programme prior to booking. Fees advertised in marketing literature or on our website, may be subject to change and such indications of fees are not an offer by the Course Provider. The Course Provider will confirm the Fee during the booking process. Our programmes do attract VAT.
4.2 The Fee is payable upon booking. Any contract relating to courses purchased via this website, by telephone or email, shall only come into being when the Buyer has placed an order and the Seller has accepted the order. If we are unable to confirm a booking for which you have made payment, either a full refund will be made or you will be offered a place on an alternative course.
4.3 In the event of cancellation clause 5 below shall apply.
4.4 Following payment, the Course Provider will send the Delegate a booking confirmation notice confirming the time, date and venue of the Course/Programme.
4.5 The Course Provider shall be entitled to vary the Fee after booking in the event that the cost of providing the Course increases between booking and the date scheduled for the Course for reasons beyond the reasonable control of the Course Provider. In these circumstances the Delegate may either pay the additional Fee or cancel the booking with a full refund.
4.6 Payment of the Fee to the Course Provider shall represent the good discharge of the Delegate’s payment obligations.

5.0 Cancellation and/or variation by the Course Provider
5.1 Fee in the event of cancellation by the Course Provider.
The Course Provider reserves the right to cancel a course at any time. In the event that a Course is cancelled by the Course Provider, the Course Provider shall refund the full Fee for elements of the agreed Course/Programme not delivered to the Delegate. The Course Provider shall have no liability to the Delegate (either the individual Delegate or their employer) whether in respect of direct or indirect loss beyond the refund of the fee in the event of cancellation by the Course Provider. The Course Provider reserves the right to retain any monies pertaining to externally purchased course materials and/ or any external registration and assessment fees on behalf of the delegate in the event of cancellation.
5.2 In the event that the Course/Programme details are varied by the Course Provider, the Course Provider will notify the Delegate of the variation. If the Course/Programme details, as varied, are not suitable for the Delegate or otherwise are unacceptable to them, the Delegate may cancel the booking and the Course Provider will refund the pro-rata amount relating to the variation to the Delegate. The Course Provider shall have no liability to the Delegate (either the individual Delegate or their employer) whether in respect of direct or indirect loss beyond the refund of the Fee in the event of variation by the Course Provider of the Course details leading to cancellation by the Delegate. The Course Provider reserves the right to retain any monies pertaining to externally purchased course materials and/or any external registration and assessment fees on behalf of the delegate in the event the proposed course variation is not suitable to delegate.

6.0 Cancellation by the Delegate and/or Company booking
6.1 In the event that the Delegate or Company wishes to cancel the booking he or she may do so and, in those circumstances, the following provisions shall apply:
In the event of cancellation more than four weeks before the date scheduled for the Course/Programme, the Course Provider shall give the Delegate a full refund of the Fee excluding any services or products supplied and paid for by the Course Provider (such as registration and assessment fees and course material which will be retained by the Course Provider) less an administration fee of £25 per Delegate cancelling. In the event of cancellation less than four weeks but more than two weeks before the date scheduled for the Course/Programme, the Course Provider shall give the Delegate a refund of 50% of the Fee excluding any services or products supplied and paid for by Course Provider, (such as registration and assessment fees and course material which will be retained by the Course Provider) after deduction of an administration fee of £25 per Delegate cancelling.
For the avoidance of doubt, the amount of the refund to the Delegate under this clause will be calculated by deducting any registration and assessment fees and course material which will be retained by the Course Provider and £25 from the total amount paid by the Delegate and dividing the amount remaining after that deduction by two.
In the event of cancellation two weeks or less before the date scheduled for the Course/Programme there shall be no refund and the whole Fee shall be retained by the Course Provider. This clause also pertains to any circumstance where the delegate fails to attend the course on any given day.

7.0 Liability
7.1 Except as set out expressly elsewhere in these Conditions or to the extent that any other provision of these Conditions is found to be void or otherwise unenforceable for any reason the Course Provider’s liability in respect of any loss, claims, costs, liabilities or expenses, whether direct or indirect incurred by or made against the Course Provider in connection with a Course/Programme or failure to run a Course on which the Delegate had booked shall be limited to the Fee paid by the relevant Delegate.
7.2 Nothing in these Conditions shall exclude or limit the Course Provider’s liability for death or personal injury arising as a result of the Course Provider’s negligence or arising from a fraudulent misrepresentation by the Course Provider.
7.3 It is the responsibility of the Delegate to ensure that any Course on which he or she books a place is appropriate for the Delegate’s requirements.
7.4 Every effort is made to ensure that the instructions, handouts and course materials are true and correct at the time they are given but the Course Provider does not accept any responsibility for any errors or omissions.
7.5 Any delegate attending the Course Provider’s premises are required to adhere to any notices or instructions given to them by the Course Provider. The Course Provider does not accept responsibility for personal belongings or vehicles left on the premises.
7.6 Unless specific arrangements are made for course refreshments by the Course Provider refreshments during the Course/Programme will be the delegate’s responsibility.
7.7 Where external examinations are involved and the delegate for enrolment has supplied details, the Course Provider cannot accept any responsibility for the accuracy if a dispute should arise with the awarding body.

8.0 Intellectual Property
The rights in all documents provided to the Delegate in connection with the Course/Programme (‘the Course Materials’) are the property of the Course Provider and the Delegate shall not use or reproduce such documents for any commercial purpose including but not limited to distribution among other employees of the Delegate.
The Delegate (both the individual and the employer) shall jointly and severally indemnify the Course Provider against any claims, costs, loss, liability or expenses incurred by or made against the Course Provider in connection with any breach by the Delegate of clause 5.1.

9.0 Data Protection and GDPR
The Course Provider may keep records of Delegates’ details and may contact Delegates in the future about Courses/Programmes or other services available through the Course Provider which may be of interest to Delegates. Please strike out this clause if you do not wish the Course Provider to contact you and return a copy of these Conditions to the Course Provider.

10.0 Force Majeure
The Course Provider shall not be under any liability of any kind in the event of non-performance or defective performance by it of the Course Provider’s obligations under these Conditions where such non or defective performance is beyond the reasonable control of the Course Provider.
In the event of our equipment failure, we will endeavour to reschedule or refund for the day. Our liability is limited to the value of the purchase price for the day.
In the event of delegate equipment failure, we accept no liability. We will endeavour to reschedule at the earliest opportunity, if requested to do so. No refund will be offered and any new dates will be charged at the current rate.

11.0 Governing Law and Jurisdiction
Notwithstanding that Courses may be provided in Scotland and Northern Ireland, these Conditions shall be governed by English law and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.0 General
Any obligation or liability in these Conditions which is expressed to be a liability of or obligation on the Delegate shall be joint and several on the individual Delegate and their employer where the individual’s attendance on the Course/Programme relates to their employment and / or where the employer pays for their attendance.
These Conditions may be enforced or relied upon by the Delegate and the Course Provider to the extent that any claim is made by a Delegate against the Course Provider. If any of these Conditions or any part therefore is unenforceable or void at law, it shall not affect the remainder or otherwise affect the contract between the Course Provider and the Delegate and shall be replaced by a valid term as near as possible in effect to the original term.

13.0 Complaints Policy
We are committed to providing a high quality, accessible and responsive service to our clients. One of the ways in which we can continue to improve our service to you and to other customers is by listening and responding to your comments and complaints.
We hope you will be fully satisfied with the service you receive from Towercourt Training Solutions Ltd but if you have a complaint about our services, we want to hear from you. We will take your complaint seriously and will address it and respond to it as quickly as possible.
You can contact us directly in regards to complaints either via email towercourttraining@outlook.com or via telephone 01943 430 776, or via our website contact page towercourttraining.co.uk
We will acknowledge your complaint within three working days. We hope to respond in full within this time but if this is not possible, we will explain why and give you a date by which you can expect a full reply. Any complaint in respect of CMI qualifications will follow the CMI Complaints and Appeals Process.